If you're not a stylist then you probably aren’t aware of all the unspoken rules of a salon. Before working at Cliptomania, I had no idea of what salon life entailed or that it even had it's own life. I came from a background of music, social work and selling dildos. I had zero hair experience but was super good at math, marketing, I’m loud and kind of weird, so I got the job managing. After 3 years of watching how these foreign creatures (stylists) operate and function, I’m here to let you in on all of the unspoken rules of the salon.
If you say “I dyed my hair” a small part of a stylist dies. Unless you work with them or know them on a personal level, they’ll be nice about it when you refer to it as dye, generally say nothing, but still, a part of their stylist soul will shrivel up and and burst into flames.
Anytime I've asked a stylist why it’s a colour and not a dye they will generally just shout at me “BECAUSE IT’S A COLOUR AND NOT DYE!!!” I feel like it was probably beaten out of them in hair school and triggers some sort of PTSD anytime you say the words “hair dye” in their presence. That’s the only science I’ve discovered behind their super strong aversion to the word dye. I could google it, but that’s far less funny than wild speculation.
Just so we’re clear, there is no judgement in this blog, I need you to understand that when I first started working at Clipto, Kris asked me what kind of conditioner I used, my response was “Conditioner?...” Needless to say it’s been a sharp learning curve ever since and I’m not even close to being finished. I think this photo perfectly captures exactly what clipto has done for me. That first picture was taken shortly before I started working here and the second a few months ago. Turns out good hair and contouring can make a world of difference ;p.
This one is pretty common for any industry with appointment times. If you’re unapologetically late for your appointment you are basically saying to your stylist “I don’t value your time.” People who don’t feel valued, feel resentful and a resentful stylist with scissors is a terrifying thing.
The non-Freudian reason of why you being late sucks for stylists is the following; If you're late, your stylist is now going to be running behind for the rest of their clients that day. You’ve just caused a domino effect of unhappy and impatient clients and a stylist that now has to deal with that. Also, if you're more than 15 minutes late there's a BIG chance your stylist can't even take you anymore. That's how tight their schedules are.
*There is however one exception to this, if you walk in late holding 2 Starbucks coffees, you will almost instantly be forgiven. If you walk in late holding only one coffee, for yourself, you better pray that you're stylist believes in forgiveness and doesn’t have any priors.
See, I get it, I used to think I was helping by coming in with already washed hair. Here’s the problem, unless you're ONLY getting a haircut, your stylist now has to blow dry your hair before they do anything. Which adds another 15-20 mins to the appointment, due to the fact that stylists are generally booked back to back, with not a minute to spare, this is now going to make them 15-20 minutes late for every appointment after you. We just covered why running late is no good, so you can see why that’s an issue.
On that note, don’t come in with hair that you haven’t washed in 3 months. We get it, hair gets greasy, you're saving the environment or whatever, but when it looks like you’ve styled your hair with egg yolks and mayonnaise with a sprinkle of Parmesan cheese, we've got a problem. Your stylist will still wash it, they’ll just like you a lot less while mastering the skill of breathing through their mouths.
Thanks for reading all the way through! This has been part one of a very long series, listen... they have a lot of rules. Stay tuned as once a month I guide you through the secret rules and faux pas' of the salon world.